Shipping, Returns & Guarantees

Where do you ship?

TAPED ships worldwide. Whether you are in New York, Paris, Dubai, or Tokyo, your ritual is delivered quickly and reliably.

Last updated on Aug 23, 2025

When is shipping free?

Shipping is free on all orders over $67. Orders under $67 include a standard shipping charge at checkout. How it's calculated The threshold is based on your final subtotal — after any discounts or promo codes are applied. So the subtotal at checkout needs to be $67 or more for shipping to be free. Where you'll see it You'll see free shipping confirmed in your cart as soon as you cross $67. Below that, the shipping cost is shown before you check out.

Last updated on Apr 18, 2026

How fast is delivery?

- United States: 2–3 business days. - International: 4–10 business days. - All orders ship within 1 business day of purchase. Subscribers receive priority fulfillment during periods of high demand.

Last updated on Aug 23, 2025

How does TAPED arrive?

Each order is packaged with minimalist, refined design. Packs are sealed for freshness, protective for hygiene, and compact enough to travel easily.

Last updated on Aug 23, 2025

Will I receive tracking?

Yes. Every order includes real-time tracking so you can follow its journey to you.

Last updated on Aug 23, 2025

What if my order is delayed or lost?

Our Worry-Free Guarantee ensures your ritual is protected: - If delayed beyond the expected timeframe, we expedite or replace immediately. - If lost, we ship a fresh order within 1 business day.

Last updated on Aug 23, 2025

What is the 30-Night Guarantee?

Our 30-Night Guarantee means you can try TAPED at home — and if it's not right for you, we'll take care of you. What's covered For 30 days from the day your order is delivered: - Unopened items → full refund to your original payment method - Opened or tried items → store credit for any TAPED product, so you can try something else that suits you better - Defective or damaged on arrival → free replacement, no return needed How to start Email hello@taped.co with your order number (it starts with TPD#) and let us know: - Whether your items are opened or unopened - What you'd like — refund, store credit, or replacement for a defective item We'll reply within one business day. Refund and store credit timing - Store credit is issued the same day we receive and approve your return. - Refunds are processed within 2–3 business days of receipt and typically appear in your account within 5–10 business days, depending on your bank.

Last updated on Apr 18, 2026

How do I start a return or exchange?

Here's how to return or exchange a TAPED order under our 30-Night Guarantee. Step 1 — Email us Write to hello@taped.co with: - Your order number (starts with TPD#) - Which items you'd like to return - Whether they are opened or unopened Step 2 — We'll confirm your option Within one business day, we'll reply with: - Full refund — if your items are unopened - Store credit — if your items are opened or tried (same value, usable on any TAPED product) And the return address: EL620 PRIME 1175 Florence Columbus Road, UNIT B (A9–A10) Bordentown, New Jersey 08505 United States Step 3 — Ship it back Ship to the address above using any carrier. Return shipping is your responsibility. Once you've dropped it off, send us the tracking number — we need it to process your refund or store credit. When you'll be paid - Store credit is issued the same day we receive and approve your return. - Refunds are processed within 2–3 business days of receipt. Funds typically appear in your account within 5–10 business days. Want to exchange for a different product? Let us know in your first email. We'll apply your store credit and help you place the new order as soon as you've decided.

Last updated on Apr 18, 2026

What if my product arrives damaged?

Send our team a photo, and we will ship a replacement within 1 business day. No return required.

Last updated on Aug 23, 2025

Can I exchange for a different product?

Yes. Return the original (unused) within 45 days and place a new order for the product you prefer. Our concierge team will guide you through the process.

Last updated on Aug 23, 2025

What items are non-returnable?

Most of our range is covered by our 30-Night Guarantee — including opened strips, which are eligible for store credit. A few items can't be returned at all: - Subscription milestone gifts (e.g. silk eye mask, silk pillowcase) — gifts from us stay yours - Limited or special edition products — once they're gone, they're gone Everything else falls under our 30-Night Guarantee.

Last updated on Apr 18, 2026

Why isn't my discount code working?

A few common reasons a code might not apply at checkout. Another discount is already on your cart Our discount codes can't be stacked. If a promotion is already applied — like Subscribe & Save, a site-wide sale, or a bundle discount — a second code won't work on top of it. You can choose whichever discount is better for you, but not both at once. The code has expired Codes from email campaigns and first-purchase offers have a validity window. If the code has expired, it won't apply — even if the email is still in your inbox. The code is tied to specific products Some codes only work on certain items (new releases, the full-size Mouth Tape, a specific collection). If your cart has items the code doesn't cover, it won't apply. A small typo Codes are case-sensitive. Copy and paste directly from the email or page where you received it to avoid missed characters. Still not working? Email us at hello@taped.co with: - The code you're trying to use - A quick list of what's in your cart We'll look into it and get back to you within one business day.

Last updated on Apr 18, 2026