Here's how to return or exchange a TAPED order under our 30-Night Guarantee.
Step 1 — Email us
Write to hello@taped.co with:
- Your order number (starts with TPD#)
- Which items you'd like to return
- Whether they are opened or unopened
Step 2 — We'll confirm your option
Within one business day, we'll reply with:
- Full refund — if your items are unopened
- Store credit — if your items are opened or tried (same value, usable on any TAPED product)
And the return address:
EL620 PRIME 1175 Florence Columbus Road, UNIT B (A9–A10) Bordentown, New Jersey 08505 United States
Step 3 — Ship it back
Ship to the address above using any carrier. Return shipping is your responsibility.
Once you've dropped it off, send us the tracking number — we need it to process your refund or store credit.
When you'll be paid
- Store credit is issued the same day we receive and approve your return.
- Refunds are processed within 2–3 business days of receipt. Funds typically appear in your account within 5–10 business days.
Want to exchange for a different product?
Let us know in your first email. We'll apply your store credit and help you place the new order as soon as you've decided.